All inclusive solutions

By combining our strengths with the strengths of our partners in the technological community, we are able to provide fully inclusive solutions for your call center. Computers, headsets, dialers, networking equipment, windows server management and web site creation and design can be included in your solutions, allowing you focus on sales, not your technology needs.

Fully Web Based, From any browser, Anywhere

Using the power of web based technologies we can reduce development costs, hardware costs, and training costs while increasing usability and extending the product life. In addition, we can provide the ability for remote agents and monitoring, and failover redundancy.

Smart Scalability

There are currently over 1000 installations of VICIdial in production in over 60 countries around the world, some with over 300 agent seats and several with multiple locations. Full English and Spanish versions of the web-clients and admin pages (and functional versions of several other languages) are available.

The system is built in a modular construction (from both a hardware and software perspective) so expandability is built in.

Support Service / Warranty

As with all of our products, we fully support everything we offer. Support contracts are customized around each unique business scenario and can range from simple warranty support to full systems administration, including lead management and regulation compliance. Dialer's have a minimum 1 year warranty on parts and labor for all hardware, with a lifetime warranty included on certain components. All dialer systems are built to be secure, scalable, and failure resistant.